Refund Policy

Refund Policy

+Refunds

PLEASE DO NOT SHIP YOUR PRODUCT BACK TO THE ADDRESS FROM WHICH IT WAS SENT. IT IS IMPORTANT TO FOLLOW THE STEPS BELOW TO SMOOTHLY PROCESS A RETURN AND REFUND

Please make sure to input your correct shipping address upon checkout. We do not offer refunds or replacements when a customer enter the wrong shipping address which causes the product to be shipped to someplace other than intended. 

We offer refunds if transactions meet the following criteria:

(1) Items must be sent in the same condition as you receive using our return label that is provided by our customer service representatives.

(2) Please mail us at office@whglogistics with the following information.  (Name, Order Number, and details as to why why you are requesting a refund).

We have a 30 day money back guarantee with a 30% restocking fee. Once all the information is reviewed and meets our guidelines, we will process your refund.  This can take 3-5 business days to process through your bank.

ALL HEALTH AND WELLNESS PRODUCTS ARE NON-REFUNDABLE.

Returns/Exchanges

If you are not satisfied with the product, let us know and we will do our best to make it right You can send an email to office@whglogistics.com Please not that for hygiene and health reasons, we cannot accept returns of medical/health related items.

Replacements

If an item is defective or damaged due to manufacturer's error or if we ship you the wrong item, we will send you a replacement. You may need to return the wrong item with a prepaid shipping label (return label is generated by our customer service representatives via email/chat/sms/phone). You must send pictures of the damaged or incorrect item to start the replacement process.

If an order is lost in transit, and the tracking number shows that it was not delivered, we will replace it. We will only rely on the tracking record to determine this. replacement. Any other claim of not receiving the item will not qualify for a replacement. 

Additionally we require that you provide a claim ID from the shipping service to prove that this undelivered package claim was reported to them as well. As soon as the review is complete, we will be sending a replacement.

Returned to Sender

If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. However, you will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance. In addition, we will deduct a 30% restocking refund. 

If you provided the correct address, we will reship the order to the same address free of charge.  If you want to change the address, you will need to pay the shipping and handling fee. 

Order Cancellation

The majority of our products are printed on demand for each customer at the time of ordering. Because of this, we can only cancel or modify orders within the first 12 hours after purchase. Orders for Apparel, Mugs, and Ornaments cannot be canceled or modified at all. 

Clearance Items

Items sold on clearance cannot be returned or refunded.  They may not include original packaging.  We make no guarantees about the condition of these items. 

Warranties

Our standard refund and replacement policy is good for 30 days from the date your tracking number shows your order was delivered. 

International Shipping

Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.

For inquiries and any other concerns, you may contact us through the following channels:

Email : office@whglogistics.com
Call/SMS : ✆ 1-(240) 801-7725 9:00 AM - 5:00 PM EST Monday to Friday